What to do if a student forgets password?

According to Google Policy, 

Workspace for Education users under the age of 18—Younger Google Workspace for Education users aren’t permitted to add a recovery phone number or email to their account. 

So, They can't reset a forgotten password on their own.

Please submit a ticket to IT Support 

with student name and Student ID to reset his/her password.

* Please note that once the new password has been reset, it will be a temporary password only, Students or Parents have to set a new password by themselves.